Frequently Asked Questions
Everything You Need To Know Before Your Visit
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Where are you located?
Urban Aesthetics is located at 101-1201 Kingsway Avenue SE, Medicine Hat, Alberta. Our front door directly faces the front doors of Arctic Spas. Parking is available directly infront or around the building.
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How do I book an appointment?
All bookings are done through our online booking system. You can view availability, book, or reschedule your appointment anytime by clicking here or texting/calling 403-977-1714.
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What is your cancellation policy?
At Urban Aesthetics, we value your time and ask that you value ours. To ensure fairness and availability for all clients, we kindly ask that you follow our cancellation guidelines:
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Appointments must be cancelled or rescheduled at least 24 hours in advance to avoid fees.
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Cancellations made with less than 24 hours’ notice will be charged 50% of the scheduled service.
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No-shows will be charged 100% of the service fee.
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If you arrive more than 15 minutes late, we may need to reschedule your appointment and a cancellation fee may apply.
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For prepaid packages or promotional services, missed or late-cancelled appointments will be forfeited.
Thank you for understanding and respecting our policy. If you have any questions, don’t hesitate to contact us.
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Do you offer gift cards?
Yes we offer gift cards, both for services and for dollar amounts. Please contact us or stop in at Urban to get yours today!
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What are your hours?
Our hours are flexible, because life isn’t always 9 to 5.
We’re open by appointment only, and each of our team members sets their own availability. The best way to check hours or book is through our online booking system. If you are wanting to shop our retail feel free to text or call us to ensure we are in studio!